Shipping policy

Return Policy

At Moda by Brenda, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help!

 Please review our return policy below:

Eligibility for Returns:

• Items must be returned within 7 days of the delivery date.

• Items must be unworn, unwashed, and in their original condition with all tags attached.

• Final sale items, gift cards, and personalized/customized products are non-returnable.

• Jewelry and accessories cannot be returned due to hygiene reasons.

Return Process:

1. Request a Return: Please contact our customer service team at modabybrenda@outlook.com with your order number and the items you’d like to return.

2. Prepare Your Package: Place the items in their original packaging along with the packing slip or proof of purchase.

3. Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Note: We do not accept COD deliveries.

Refunds:

• Once we receive your return, we will inspect the item and notify you of the status.

• If your return is approved, a refund will be processed back to your original payment method within 5-7 business days.

Please note that original shipping fees are non-refundable.

Exchanges:

• We currently do not offer direct exchanges. If you need a different size, color, or style, we recommend placing a new order and returning the original item.

 

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order, and we will make it right by providing a replacement or full refund.